Mend Helps Sapiens Reduce Costs and Improve Customer Experience

About the Company

Sapiens is a leading global provider of software solutions for the insurance industry. For almost 40 years, Sapiens has delivered software solutions to more than 130 financial services organizations worldwide. The Sapiens team of more than 2,500 professionals operates through fully owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific.

At Sapiens, more than 400 R&D personnel use open source components to speed up software development, shorten time to market, and reduce development costs.

As a publicly traded company, Sapiens is required by law to disclose the open source components in its software. In addition, because Sapiens’ sells into the financial services and insurance industries, they must meet stringent compliance standards and numerous regulations, including Sarbanes-Oxley and HIPAA in the United States and NIS in Europe. Sapiens must also provide its customers detailed open source reports when they deliver their solution and with each new release.

Though understanding the risks associated with open source usage is essential for Sapiens to protect their IP, the process was difficult and costly to manage.

“We always ensured that our open source components were properly documented and managed, but the cost was extremely high,” says Gil Maletski, CTO, Property & Casualty Division at Sapiens. Sapiens manually tracked open source licenses and vulnerabilities, an inefficient and labor-intensive job. “Someone from my team had to drop everything else they were doing to collect the information. It took three days, on average, to produce the full report, a tedious and time-consuming task,” says Maletski.

“My team managed the process of adding open source components to our framework. Version updates and security vulnerability alerts had to be tracked manually, which was difficult. And creating open source reports when we needed them was always a headache. Mend enables us to provide our customers with the comprehensive, open source reports they require, without disrupting our work.”

Gil Maletski, CTO, Property & Casualty Division, Sapiens

Sapiens needed a solution to manage the growing number of open source components in its software. One of their base-line requirements was a tool that automatically generated open source inventory reports.

“We looked for a solution that would provide us with an up-to-date, open source report whenever we need it,” says Maletski. “Mend does just that – the report is always a click away.”

In addition, Sapiens wanted a cost-effective solution that would seamlessly integrate with the tools their developers were already using, namely Maven and Jenkins. “We also looked at total cost of ownership, ease of use, and how the solution fits with our work procedures and development environment,” says Maletsky. “Mend’s SaaS solution checked all the boxes.”

With Mend, Sapiens now has comprehensive and up-to-date knowledge of the open source components in their software. This includes full license information and risk analysis for each component in use. Sapiens is regularly notified when new security vulnerabilities are disclosed or new versions of the open source components in its products become available.

Installing Mend and integrating it with Sapiens’ existing tools was easy. “It took minutes to integrate Mend into our agile development environment. We now have an open source inventory report whenever we need it and without any disruption to our work,” says Maletsky.

By implementing Mend, Sapiens has freed key resources to concentrate on the company’s core business, lowered total cost of ownership, and gained greater visibility. Sapiens now provides its customers with detailed reports immediately, significantly improving the customer experience.

Sapiens now produces a complete open source report for its customers and other interest holders. All it takes is the click of a button.

“With Mend, I have open source licensing and compliance information at my fingertips,” says Maletsky. “As a public company working with financial institutions, being on top of our software components is a must, and Mend makes it easy.”