Vulnerability DatabaseCVE-2010-4767
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CVE-2010-4767
Published:March 18, 2011
Updated:June 07, 2026
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
Related Resources (2)
http://bugs.otrs.org/show_bug.cgi?id=3426
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
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CVSS v4
Base Score:
6.9
Attack Vector
NETWORK
Attack Complexity
LOW
Attack Requirements
NONE
Privileges Required
NONE
User Interaction
NONE
Vulnerable System Confidentiality
NONE
Vulnerable System Integrity
NONE
Vulnerable System Availability
LOW
Subsequent System Confidentiality
NONE
Subsequent System Integrity
NONE
Subsequent System Availability
NONE
CVSS v3
Base Score:
5.3
Attack Vector
NETWORK
Attack Complexity
LOW
Privileges Required
NONE
User Interaction
NONE
Scope
UNCHANGED
Confidentiality
NONE
Integrity
NONE
Availability
LOW
CVSS v2
Base Score:
5
Access Vector
NETWORK
Access Complexity
LOW
Authentication
NONE
Confidentiality Impact
NONE
Integrity Impact
NONE
Availability Impact
PARTIAL
Weakness Type (CWE)
Improper Input Validation
CWE-20
EPSS
Base Score:
0.59