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CVE-2017-9324

Date: June 12, 2017

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Severity Score

Related Resources (6)

https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/
http://www.debian.org/security/2017/dsa-3876
https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html
https://security-tracker.debian.org/tracker/CVE-2017-9324
https://nvd.nist.gov/vuln/detail/CVE-2017-9324
https://www.mend.io/vulnerability-database/CVE-2017-9324

Severity Score

Weakness Type (CWE)

Improper Privilege Management

CWE-269

CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privileges Required (PR): LOW
User Interaction (UI): NONE
Scope (S): UNCHANGED
Confidentiality (C): HIGH
Integrity (I): HIGH
Availability (A): HIGH

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): LOW
Authentication (AU): SINGLE
Confidentiality (C): PARTIAL
Integrity (I): PARTIAL
Availability (A): PARTIAL
Additional information:

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