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CVE-2019-12497

Date: June 16, 2019

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Severity Score

Related Resources (10)

http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
https://community.otrs.com/category/security-advisories-en/
https://people.canonical.com/~ubuntu-security/cve/CVE-2019-12497
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://nvd.nist.gov/vuln/detail/CVE-2019-12497
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
https://security-tracker.debian.org/tracker/CVE-2019-12497
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://www.mend.io/vulnerability-database/CVE-2019-12497

Severity Score

Weakness Type (CWE)

Information Leak / Disclosure

CWE-200

CVSS v3.1

Base Score:
Attack Vector (AV): NETWORK
Attack Complexity (AC): LOW
Privileges Required (PR): NONE
User Interaction (UI): NONE
Scope (S): UNCHANGED
Confidentiality (C): LOW
Integrity (I): NONE
Availability (A): NONE

CVSS v2

Base Score:
Access Vector (AV): NETWORK
Access Complexity (AC): LOW
Authentication (AU): NONE
Confidentiality (C): PARTIAL
Integrity (I): NONE
Availability (A): NONE
Additional information:

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